This privacy policy only covers the Townsend Chartered Surveyors website. Other links within this site to other websites are not covered by this policy and consequently we encourage you to read the Privacy Statements of our partners when entering their domain(s).
Townsend Chartered Surveyors is committed to protecting the privacy of our users and supports the Data Protection Act in spirit and word. The information we collect from you is only that is required by us to provide you with the information, products and/or services you have requested. When you submit your personal details to us as described below you will be deemed to consent to their use by us in the ways indicated.

general information

We gather collective information about all of our users to provide us with statistics about the popularity and success of different parts of the Website. This information helps us determine what is most beneficial for our customers, and how we can continuously improve the user experience. We may share this impersonal data with our partners to monitor and demonstrate the performance of the site.

personal information

To register with Townsend Chartered Surveyors you must provide some of your personal data, including name, address, telephone number etc. The information collected during registration is required for several reasons including: i) to allow us to contact you to provide the service requested, ii) to customize the content of our site to meet your specific needs. iii) to make you aware of additional products and services that you may find of interest or iv) to contact you regarding site updates and enhancements.
We use your personal information as defined in the Data Protection Act 1998 (“Information”) in accordance with all relevant data protection legislation including the Data Protection Act 1998.
By using our website (“Website”) you accept the terms of this Data Protection Statement.


We may collect and store Information whenever you use the Website by the use of Cookies which are alphanumeric identifiers that may in some cases be transferred to your computer’s hard drive via your browser to enable our computers to recognise your browser when you use the Website. The use of cookies is an industry standard, and most major websites use them to provide functionality and personalisation for their customers.
We only use Cookies in order to make your use of the Website easier. Browsers can be adjusted to prevent acceptance of cookies or notify the user on receipt of cookies. If your computer is unable to accept cookies, the Website will operate less efficiently.
Cookies in themselves do not personally identify users, although they do identify a user’s computer.
Our web-servers may automatically store the following Information about you: your ISP, your IP address, your web browser type and version, the number of colours your screen is displaying, your operating system, the URL you clicked to get to the Website, time/ date, http accept string (e.g. mime data types that the browser accepts), the locale setting of the computer/ browser and all other data made available by your browser and this Information is used to make the Website operate more efficiently.
You do not have to provide any information in order to use the Website.

use of information

We will use Information as follows:
·     To supply goods and/or services as requested by you including such transfer of information to partners, employees, agents and third parties as required for this purpose.
·     For internal administration purposes.
·     To market services to you.
We store personal information on secure servers with access limited to authorised personnel. We will not release personal details to third parties.
We may transfer its Information as required to obtain legal advice, comply with legal requirements, protect its rights and property, and the safety of its employees, clients, suppliers and others.
You have the right to request Townsend Chartered Surveyors not to send such information or to pass information to third parties for such purposes. You can exercise that right by contacting

data protection rights

The Data Protection Act 1998 gives you certain rights including a right to request a copy of your Information and to have inaccurate Information corrected.  We may request proof of identity before we will release the information to you.

further information

For more information on data protection legislation and related matters please visit the Information Commissioner’s website at


Any changes to the Privacy Policy will be posted on this page.

jurisdiction and applicable law

This Privacy Policy forms part of our Terms and Conditions and as such shall be governed by and construed in accordance with English law. The English Courts will have non-exclusive jurisdiction over any claim arising from or related to this Privacy Policy.

summary of terms

Explanations for some of the terms used in our Privacy Policy are given below:
Web Server: A Server that delivers web pages to your computer.
Browser:  A software application (e.g. Microsoft Internet Explorer or Netscape Navigator) used to locate and display Web pages.
Cookie:  A message given to a browser by a web server.  The browser stores the message in a text file called cookie.  Each time the browser requests a page from the server, this message is sent back. Townsend Chartered Surveyors may use cookies to identify users and allow them to log in; to customise their visit by personalising web pages for them – for example by welcoming them by name next time they visit the same site; to keep track of their preferences and to track their usage of the site.
IP (Internet Protocol):  All networks connected to the Internet speak IP, the technical standard that allows data to be transmitted between two devices.  TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood.

want to know more?

If you remain concerned about information disclosure or have any questions about this Privacy Statement or your dealings with Townsend Chartered Surveyors you can contact us via e-mail on this site or by writing us at the following address:

Townsend Chartered Surveyors
Matford Centre
Matford Park Road
Exeter  EX2 8FD
Tel: 01392 823935